Shipping

DOMESTIC SHIPPING - AUSTRALIA

Standard Shipping (Australia Post)- $8.95 AUD flat rate 

Express Shipping (next day delivery*) via Australia Post - $12.95 AUD flat rate

FREE Standard Shipping on orders over $170 AUD

 

EXPRESS SHIPPING - SUITCASES ONLY

Due to the size and weight, suitcase express shipping rates are:

VIC/NSW - $10 

ACT/QLD/SA - $15

WA/NT - $30

NZ - $30

 

NEW ZEALAND SHIPPING

Standard Shipping (Australia Post) - $12.95 AUD flat rate

Express Shipping (Australia Post) - $19.95 AUD flat rate

FREE NZ Shipping on orders over $200 AUD

 

INTERNATIONAL SHIPPING - REST OF WORLD

Standard Shipping - $29.95 AUD flat rate 

Express Shipping - $49.95 AUD flat rate

 

DELIVERY

We aim to dispatch your order within 48 hours. Once your order is dispatched you will receive your tracking number via email. Should you have any questions please email us at info@oliviajean.com.au

Standard Shipping Postage will take between 2-10 business days depending on your location within Australia. 

Express Shipping & Next Day Delivery - If you are located within NSW/ACT or metropolitan areas, this means next day delivery for majority of customers. 

Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays. 

 

SHIPPING PROTECTION

We offer optional shipping protection to give you peace of mind. If your parcel is lost, stolen or damaged in transit, you’ll be covered for a replacement or refund.

  • Lost parcels – If your order doesn’t arrive within the courier’s delivery timeframe, we’ll investigate and replace or refund your order.

  • Damaged parcels – If your order arrives damaged, please provide photos of the item and packaging so we can send a replacement.

  • Stolen parcels – If tracking confirms delivery but your parcel is missing, we’ll work with you to resolve it quickly.

Shipping protection must be added at checkout. Without it, Olivia Jean is not responsible for parcels once they are handed over to the courier.

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

CUSTOMS & DUTIES FEES

We encourage you to look into your local regulations regarding customs and duties fees prior to placing your order. Olivia Jean do not take responsibility for covering the costs of these fees.